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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michele Keohan

October 14, 2025

5  out of  5
rating by Michele Keohan
"Friendly and very easy to deal with."
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Heather OConnor

October 9, 2025

5  out of  5
rating by Heather OConnor
"They are great with reminding me when my payments are due and always friendly."
We responded:
"It's fantastic to hear that our reminders and friendly service have made a positive impact. Your satisfaction is very important to us, and we're glad to be of assistance with your insurance needs."
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Geralda Rodriguez

October 8, 2025

5  out of  5
rating by Geralda Rodriguez
"Diego the representative from your establishment has been extremely helpful, caring,, informative , above all Amazing and such a pleasure to have him assist me with my new policy changes. He helped me with updating my policy , insuring me of the new changes made to my policy would be so much more affordable. I can’t begin to thank him enough, and am so great full to have him assist me with me with this whole transition. I am great full and so thankful for all his help. He is definitely a great asset to your company. Thank You again Diego."
We responded:
"Thank you so much for sharing your experience with Diego. It's wonderful to hear how helpful and caring he was during your policy changes. We're delighted to know that he made the process more affordable and smooth for you. Your kind words about his service truly mean a lot to us, and we're grateful to have him as part of our team. Your feedback is greatly appreciated."
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Doris Chite

October 7, 2025

5  out of  5
rating by Doris Chite
"Staff are always very responsive and helpful with any questions or concerns. Thank you Karen for determining a way to save money."
We responded:
"Thank you, Doris, for sharing your positive experience. It's wonderful to hear that our staff, especially Karen, was able to assist you effectively and help you save money. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Ramon Jimenez

September 29, 2025

5  out of  5
rating by Ramon Jimenez
"Very helpful and professional"
We responded:
"Thank you Ramon for sharing your positive feedback. We're so happy to hear you had a great experience with our team-As always we're just a call away to help answer any questions you have. Thank you "
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Kimberly Vasquez

September 25, 2025

5  out of  5
rating by Kimberly Vasquez
"I’ve had a great experience with State Farm, especially thanks to Autumn. She’s always so kind, professional, and genuinely goes out of her way to help me out whenever I need it. She makes everything so much easier and takes the time to explain things clearly. I really appreciate how much she cares and the effort she puts in—I couldn’t ask for better service!"
We responded:
"Thank you so much for sharing your experience! 🌟 We’re lucky to have Autumn on our team, and we’re thrilled to hear how much her kindness, professionalism, and dedication have made a difference for you. We’ll be sure to share your kind words with her—it will mean a lot! We’re grateful for your trust and for allowing us to take care of your insurance needs."
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Lela Watson

September 25, 2025

5  out of  5
rating by Lela Watson
"I absolutely love Marisa and her team!!! They are always friendly, professional, and thorough. I high recommend this office for your insurance."
We responded:
"Thank you so much for your kind words! We truly appreciate your trust and support. Our team works hard to provide friendly, professional, and thorough service, and it means the world to know it makes a difference. We’re so glad to have you as part of our agency family!"
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Nicole Alexander

August 22, 2025

5  out of  5
rating by Nicole Alexander
"They’re always a great help. They make it quick and easy!"
We responded:
"Thank you, Nicole, for sharing your positive experience. It's wonderful to hear that our team has been able to assist you efficiently and make things easy for you. "
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PAULETTE CLEMMONS

August 20, 2025

1  out of  5
rating by PAULETTE CLEMMONS
"Call this agent for a quote was told that I can have a quote emailed to me the next day. Two days later Icalled back for them to tell me they understaffed and they have to get back to me Maris"
We responded:
"Paulette, thank you for taking the time to share your feedback. I’m truly sorry we didn’t meet your expectations when you reached out for a quote. We experienced an unexpected system issue and, combined with a staffing shortage that day, we unfortunately weren’t able to follow up as promptly as we should have. While you’re not currently a customer with our office, we strive to provide excellent service to everyone who calls. I personally reached out to apologize, and we’ve addressed this internally so it doesn’t happen again. If you’d like, I’d still be happy to provide you with a personalized quote whenever it’s convenient for you. -Marisa Schaefer Agency Owner "
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Alya Alkooheji

July 11, 2025

5  out of  5
rating by Alya Alkooheji
"Very quick in their response and quite helpful in completing the required insurance."
We responded:
"Thank you for your kind words and for taking the time to share your experience, Alya! It's wonderful to hear that you found our team quick and helpful in meeting your insurance needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Kennedy Group

June 9, 2025

5  out of  5
rating by Kennedy Group
"Quick and easy! Most importantly MUCH CHEAPER!"
We responded:
"Thank you for sharing your positive experience with us! We're delighted to hear that you found our services quick, easy, and cost-effective. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance, feel free to reach out."
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Gene Pileggi

June 4, 2025

5  out of  5
rating by Gene Pileggi
"Great service."
We responded:
"Thank you, Gene, for your wonderful feedback. It's fantastic to hear that you received great service. Your satisfaction is our priority, and we appreciate your support."
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Tom Gallo Sax

May 6, 2025

5  out of  5
rating by Tom Gallo Sax
"Excellent service! Great people at the office!! Always helpful and Marisa Schaefer is the best!!!"
We responded:
"Thank you, Tom! We appreciate your kind words and review!"
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Clementine Mckethen

April 28, 2025

5  out of  5
rating by Clementine Mckethen
"helpful very supporter and call me for reminder fir my bill so i won’t lose my car insurance and life insurance truly appreciated very very responsible and reliable"
We responded:
"Thank you, Clementine, for sharing your experience. It's wonderful to hear that you found our support helpful and reliable. Ensuring you stay informed about your insurance is important to us, and we're glad to have been able to assist you. Your feedback is greatly appreciated."
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Old AudioTech

April 3, 2025

5  out of  5
rating by Old AudioTech
"Truly a fine agency, always takes care of my needs with personal attention not often found these days."
We responded:
"Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that you appreciate the personal attention we strive to provide. Your satisfaction is our priority, and we're glad to know we could meet your needs. We look forward to continuing to serve you!"
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Jillian Pavone

February 25, 2025

5  out of  5
rating by Jillian Pavone
"Best experience every time! Reasonably priced and top notch customer service. Karen the office manager is professional and informative while Marisa the agent is remarkable. Highly recommend!"
We responded:
"Thank you so much for your wonderful review, Jillian! It's great to know that you consistently have an amazing experience with us. Your recommendation means a lot!"
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rsrabian7

January 17, 2025

5  out of  5
rating by rsrabian7
"I was so pleased with the attentive service I received from Karen at Maria Schaefer's State Farm Agency in Locust Valley. She was kind, patient and extremely personable with me as I was transferring my out of state auto insurance to NY state insurance. First I tried an online broker and then a local before getting in touch with Karen. She was able to quote me a policy that was about 40% less than the cheapest auto insurance quote I received from outside brokers. If you're in the market for insurance, then I highly recommend you contacting this office and give them a shot to win your business."
We responded:
"Thank you so much for your great review! I'm glad to hear that Karen was able to provide you with attentive service and help you find a great policy. We truly appreciate your recommendation and are glad to have made your transition smooth! -Marisa Schaefer State Farm"
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Alexandra Nivelo

July 24, 2024

1  out of  5
rating by Alexandra Nivelo
"Karen is the most unpleasant, unprofessional person i have ever dealt with. Had an awful attitude from the start of the conversation. I dont know how they have a person like that as manager of an office. They have new representatives that have no idea what they talking about. I asked questions about my policy and i was told something different by each one. Unreliable office. They seem all sunshine and rainbows when they get you started with a policy but then its miscommunication and incorrect information given."
We responded:
"Alexandra, we’re sorry to hear about this experience with our agency. Please give us a call to discuss further."
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Kristin Craft

July 9, 2024

5  out of  5
rating by Kristin Craft
"I spoke with Zach on switching over all my policies. He was Wonderful! So patient, kind and informative. He was one of the reasons we switched to State Farm besides the lower rates!"
We responded:
"Thank you for sharing your positive experience with Zach! We're thrilled to hear that he provided excellent service and helped make your switch to State Farm a smooth process. We appreciate your kind words and look forward to serving you for all your insurance needs."
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evert arriola

March 15, 2024

5  out of  5
rating by evert arriola
"Been looking for the best offer for the last couple of weeks all quotes have been very high and i just got the best policy quote from Marisa schaefer office and they made my choice easier. By the way i am so happy that they are my auto insurance company, Karen has been very helpful and always has made things easier for me with my transactions."
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Grant Williams

February 22, 2024

5  out of  5
rating by Grant Williams
"I've been dealing with State Farm through her and for a couple of years now. The service is always great. Juleigha always is polite and knowledgeable about all situations, I highly recommend them!"
We responded:
"Thank you, Grant! We're glad to hear you've enjoyed working with Juleigha and the Marisa Schaefer State Farm Insurance Agency team. We appreciate your 5-star review and your recommendation of our services to others."
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Olga “Pickles” Nechayeva

February 8, 2024

5  out of  5
rating by Olga “Pickles” Nechayeva
"Juleigha made my first experience of shopping and signing up for car insurance a painless, anxiety-free experience. She answered every single annoying question I had within literal minutes and had a genuine eagerness to help."
We responded:
"We're so glad to hear of your positive experience with Juleigha! Thank you for trusting our team with your car insurance, Olga! We appreciate your 5-star review."
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Sixto Ventura

February 6, 2024

5  out of  5
rating by Sixto Ventura
"Karen called me after I inquired online. She was warm, friendly and right to the point. She helped and assisted me through the quoting process. It was short and painless and she was extremely helpful. I truly thought this was going to take forever but it didn't and thankfully so!! Call this agency to resolve your insurance needs."
We responded:
"Thank you for your 5-star review and recognition of Karen! We're so happy Karen made your insurance process quick and easy. We appreciate you sharing your positive experience!"
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Iris Almonte

January 10, 2024

5  out of  5
rating by Iris Almonte
"Very professional and efficient & Reliable so far very Satisfied With my service"
We responded:
"Iris, thank you for your kind words and 5-star review! We're always here to assist if you need us. We truly appreciate you sharing this positive feedback."
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Jennifer dubrino

January 10, 2024

5  out of  5
rating by Jennifer dubrino
"If you're looking for an insurance agent that is honest and cares about you, then this is the place. Marisa's staff have all been so helpful and Karen has made handling my policy so easy. From getting a new car to insuring my engagement ring, Karen has helped my fiancé and I feel good about our insurance and know that we will be taken care of if anything happens."
We responded:
"Jennifer, we're so glad to hear you had a great experience with Karen handling the policies for your new car and your engagement ring! Its awesome that you feel confident in your insurance! We truly appreciate your 5-star review and recognition of our team."